Returns & Refunds Policy

Return & Refund Policy 

45-Days Free Returns Policy 📦 🆓

We are committed to providing the best customer service, and we back that commitment with our return and refund policy. If you are not satisfied with your purchase from, please send us your product within 45 days of your order's delivery, and we will issue a refund after receiving and inspecting the product.

Environmental Policy:

🌎 ❤️ For reducing waste and extending the product's lifecycle, your returned product will be sold as second-hand or donated to charity/volunteer organizations to support their music programs. If a product is no longer suitable for resale, we will ensure that it doesn't end up in a landfill.

Friendly Return Process:

1️⃣ Fill out the form below.

2️⃣ After we receive your form, we will send you a return label via email.

3️⃣ Send your product to us within 45 days of your order's delivery.
Once we receive your return, we will initiate the refund process.

⭐️ Important Note:

Please note that our bow is not compatible with coated strings like Elixir Nano Web, as stated on our product page. Sometimes, dissatisfaction is a result of using incompatible strings. Review our online user guide for further information.

Return & Refund form 😊

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